Refund and Return Policy

Last updated August 13, 2026.

The short version

If something is wrong with your order, we will make it right. Because Toasted is a consumable beverage, there are limits on what we can accept back, and those are explained below.

Damaged or incorrect orders

If your order arrives damaged, leaking, or is not what you ordered, email admin@drinktoasted.com within 7 days of delivery with your order number and photos. We will send a replacement or issue a full refund, your choice. You do not need to return the product.

Unopened returns

Unopened, undamaged cases may be returned within 30 days of delivery. The product must be in its original packaging and in resalable condition. Return shipping is the responsibility of the customer, and original shipping charges are not refunded. Email us before shipping anything back so we can provide a return address and note your order.

What we cannot accept

For health and safety reasons we cannot accept returns of opened cans, partially consumed cases, or product that has been exposed to extreme heat or freezing. We also cannot accept returns of product purchased from a retailer rather than from us. If you bought Toasted at a store, please contact that store directly.

Trial pack

The 3-Flavor Trial Pack is free product and you pay shipping only. If it arrives damaged we will replace it. Shipping charges on the trial pack are not refundable once the order has shipped, since shipping is the only amount charged.

Subscriptions

Subscribe and Save orders can be cancelled, paused, or rescheduled at any time before the next billing date. Once a subscription order has been billed and processed, it is treated like any other order under this policy. We do not charge cancellation fees.

Refund timing

Approved refunds are issued to the original payment method. Most banks post the credit within 5 to 10 business days of us processing it. We will email you when the refund is issued.

Order changes and cancellations

If you need to change or cancel an order, email admin@drinktoasted.com as soon as possible. We can usually help if the order has not yet shipped. Once it ships, the shipping and returns terms above apply.

Questions

Email admin@drinktoasted.com and we will get back to you.

Billing statement

All sales will appear as Drinktoasted.com on your billing statement.